To start the return process for your order, please enter your email address or phone number and the order number below.

How can I return?

To initiate a return request, please follow the steps below:

1. Enter your email address or phone number and order number below(add a "#"before the order number)

2. Click Start”

3. Select the item(s) that you would like to return

4. You will receive an email confirmation with return instructions once the return request is approved

 

When will I get my refund?

Once we receive and inspect your return, we will process your refund request as soon as possible.

Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account.

Refunds can only be credited back to the original form of payment.

What is you return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked FINAL SALE and FLASH SALE are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at uk_cs@simpleretro.com

Please visit our “Return Policy” page for more details